Star Troubleshooting | Printer

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Trouble shooting:

If the printer does not claim a dynamic IP address.
Ensure you have DHCP enabled on your router so that the printer will automatically be allocated an IP address (This is usually the default setting).
Test the connection to the printer by "pinging" it: e.g. From a command prompt: "ping 192.168.0.250" (Use the IP address of printer).
If the ping test is successful, browse to the printer: e.g. In a browser URL: http://192.168.0.250 (Use the IP address of printer).

To reset a Star WebPRNT printer to factory default settings:

Interface IFBD-HE07X - (Legacy WebPRNT)

Power down the printer and disconnect it from the network.
Power up the printer and allow it to go through it's boot sequence.
Push and hold the reset button at the rear of the printer until the lights flash red and green (use a pen tip).
Release and push the reset button again.

IFBD-HE07X

Interface IFBD-HI01X - (Supports CloudPRNT & WebPRNT)

Reset can be done connected to or disconnect from the network.
Power down the printer.
Power up the printer and allow it to go through it's boot sequence.
The boot sequence takes approximately 45 seconds.
LED colors (disconnected) - white, red, green, yellow & finally off.
LED colors (connected) - white, red, green & finally yellow.
Use a pen to press and hold down the reset button.
Initially the LED flashes yellow/green, wait until you see the red light flashing then let go of the reset button. The red light should then turn solid.
Once you see the red light solid, tap the reset button again. The red light should then go away.
Lastly wait till you hear the startup noises. That confirms the printer has been reset.
Confirm with a self-test page that the printer was able to reset the NIC card properly.
Note: If the printer is disconnected from the network, the self-test does not print configuration details.

IFBD-HI01X

Set-up Manual: